Refund policy

At Editors Keys, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help make the return process smooth and easy!

We're a small team of real people, so don't hesitate to get in touch.

30-Day Return Policy

You have 30 days from the date of delivery to return your item for a full refund or exchange. If 30 days have passed, unfortunately, we won’t be able to offer a refund or exchange, however within those 30 days use the product to your hearts content. We're sure you'll love it.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition as when you received it.
  • In its original packaging, including all accessories and documentation.

Non-Returnable Items Please note the following items cannot be returned:

  • Digital downloads, including software and sound packs.
  • Gift cards.

Refund Process

  1. Inspection: Once we receive your returned item, we’ll inspect it and notify you via email of the approval or rejection of your refund.

  2. Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 1-5 days.

Late or Missing Refunds If you haven’t received your refund yet, please:

  • Check your bank account.
  • Contact your credit card provider, as it may take some time before your refund is officially posted.
  • Contact your bank, as there may be some processing time before the refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@editorskeys.com.

Sale Items Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please email us at info@editorskeys.com and send your item to:

Editors Keys Returns
517-518 Royal Exchange
Manchester, GB M2 7EN.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Return Shipping To return your product, please send it to:

Editors Keys Returns
517-518 Royal Exchange
Manchester, GB M2 7EN.

  • You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • For items over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions or need further assistance, please visit our website at www.editorskeys.com or contact us at info@editorskeys.com.

*Consumer Rights: Under the Consumer Rights Act 2015, you have the right to return faulty goods within 30 days for a full refund. Additionally, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods for a full refund, including standard shipping costs, as long as the item has not already shipped.