Returns Policy
At Editors Keys, we aim to ensure you are completely satisfied with your purchase. It's very rare we get a return, however If for any reason you are not happy with your purchase, you can return your item(s) under the following conditions:
1. Return Period: You can return your item(s) within 30 days of purchase.
2. Condition: The item(s) must be unused, in the same condition you received them, and in the original packaging. Otherwise your return maybe refused or a restocking fee charged.
3. Non-Returnable Items: Gift cards, downloadable software products, and some health and personal care items cannot be returned.
4. Proof of Purchase: A receipt or proof of purchase is required for all returns.
5. Faulty Items: If the item is faulty, we will cover the return shipping costs and refund the original shipping fees. Please contact us at info@editorskeys.com for instructions.
6. Shipping Costs: Unless the item is faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Late Returns: If an item is returned more than 30 days after purchase, we reserve the right to charge a 10% restocking fee. Returns are not
8. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within a certain number of days.
9. Consumer Rights: Under the Consumer Rights Act 2015, you have the right to return faulty goods within 30 days for a full refund. Additionally, under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods for a full refund, including standard shipping costs, as long as the item has not already shipped.
10. Exchanges: We only replace items if they are defective or damaged. For exchanges, please contact us at mark.b@editorskeys.com.
11. Gifts: If the item was marked as a gift, you’ll receive a gift credit for the value of your return. Otherwise, refunds will be issued to the original purchaser.
12. Return Method: To initiate a return, please contact us at info@editorskeys.com for return instructions. Ensure that the items are securely packaged.
13. Handling Refunds: Refunds will be processed within 14 days of receiving the returned item. You will receive an email notification once your refund has been processed.
14. Frequent Returns: We reserve the right to refuse orders from customers who repeatedly return items, as determined at our discretion.
15. Contact Information: For any further assistance, please contact us at info@editorskeys.com or call us at +44 161 818 6262
15. Shipping Address for Returns:
Editors Keys
517-518 Royal Exchange
Manchester GB M2 7EN
United Kingdom